Privacy and Policy

Last updated: November 2, 2026

This page explains how Dukanty handles customer information and the procedures for support, returns, refunds and exchanges.

1. Information We Collect

We may collect information you provide when browsing the website, placing an order or contacting support, including your name, phone number, email address, delivery address, order details and communications with our support team. We may also receive technical information such as device, browser, cookies and website-usage data.

2. How We Use Customer Information

• To process, confirm and deliver orders.
• To provide customer support and handle return, refund or exchange requests.
• To prevent fraud and protect customers and the store.
• To improve products, website performance and the shopping experience.
• To send service or marketing communications where permitted and according to customer preferences.
• To meet legal, accounting and regulatory requirements.

3. Customer Information Security

Dukanty uses reasonable administrative and technical safeguards to protect customer information. Access is limited to authorized team members and service providers who need the information to perform their work.

• Orders and customer data are managed through Shopify and approved business tools.
• Customers should never send passwords, verification codes or full payment credentials by WhatsApp, email or social media.
• If a suspicious message claims to be from Dukanty, contact us through the official details below before sharing information.

No online storage or transmission method is completely secure, but we take reasonable steps to reduce unauthorized access, loss or misuse.

4. Sharing Information

Information may be shared only when necessary with Shopify, delivery companies, order-processing partners, technical service providers, professional advisers or public authorities where required by law. These parties receive only the information needed to perform the relevant service.

5. Cookies and Analytics

The website may use essential cookies and analytics or advertising technologies to operate the store, remember preferences, understand website performance and measure campaigns. Browser settings can be used to limit cookies, although some website functions may be affected.

6. Data Retention

Customer and order information is kept only for as long as reasonably needed to complete orders, provide support, maintain business and accounting records, resolve disputes and meet legal obligations.

7. Customer Requests

Customers may contact Dukanty to request access to, correction of or deletion of their personal information, subject to identity verification and any legal record-keeping requirements.

8. Returns, Refunds and Exchanges Procedure

Please contact Dukanty Support before sending any item back.

1. Share your order number and the reason for the request.
2. If there is a product issue, send clear photos or a short video.
3. Our support team will review the request and confirm eligibility and the next steps.
4. Do not send an item before receiving confirmation from our team.

Requests are reviewed according to the order and product condition and applicable consumer-protection requirements.

9. Contact Dukanty

• Email: support@dukanty.com
• WhatsApp: 01035159790 or 01119685333
• Office: October – Gharbsumid – District 7

---